HOME > FAQ
FAQ


Q: How can I pay for my order?
Ans:

Purchasers can be made by using a credit or debit card. Online customers can either pay by credit cards through our secure payment system or Paypal. We will accept MasterCard, Visa, and Discover. However American Express users must order through Paypal. Your credit card information is kept safe through the use of our secure transaction system (see also our Privacy policy).



Q: How soon can I receive my order?
Ans:

Orders for Non-Wholesale items, are dispatched as soon as possible after they have been processed. This will usually be either on the same day or the next business day after your order is received. Wholesale orders usually leave the warehouse on the next business day. Please allow two to three days for your order to be delivered. All orders are shipped, either by USPS priority mail or by courier services such as (FedEx, UPS).



Q: What is the returns policy?
Ans:

If there was a mistake in your order please email or phone us within 72 hours of your orders confirmation. Please provide us with your name, address, and invoice number. Then we will be more than happy to work with you and fix the problem. If you are unhappy with a purchased please contact us with 72 hours and you will recieve a refund after the product has been returned in same condition as sent. Please keep in mind-WE DO NOT EXCEPT ANY RETURNED BODY OILS THAT ARE USED.



Q: Are your body oils cut?
Ans:

WE DO NOT cut body oils nor sell dilute oils on our website. All body oils sold here are 100% uncut.



Q: How do I know which oils are for Men, Women, or Unisex?
Ans:

On the label, there will be a Letter in parenthesis. For Example: (M) means for Men, (W) means for Women, and (U) or no letter at all means for Unisex.



Q: Where and how do I enter my list of fragrances?
Ans:

You must enter your list during checkout, at the bottom of the page above the cancel button. You also have the option to email us your list prior to ordering if the find difficulty in submitting it the other way. Please enter quantity, name, and sex when typing your list.



For example: 3 Dolce Gabbana (M), 2 Baby Powder, 6 Kenneth Cole Black (W)